Jinjin LiDTTPPM Work Experience PhaseSince week 1 of the Riipen work phase is over, I thought I’d share some lessons I’ve learned leading and managing a team for the first…Dec 4, 2023Dec 4, 2023
Jinjin LiDTTPPM Hackathon ExperienceThis past weekend, I participated in DTTPPM’s 3-day hackathon, my third hackathon experience. Since I already have experience with…Nov 14, 2023Nov 14, 2023
Jinjin LiWeek 2: Research Synthesis and Goal SettingDuring the first week of DTTPPM, I created my first user research survey and posted it on online forums to collect data about other…Nov 7, 2023Nov 7, 2023
Jinjin LiDTTPPM Week 1: Problem SpaceHello everyone! Last week was the first week of #DTTPPM and while I didn’t get a chance to post anything yet, I’d like to start documenting…Oct 30, 2023Oct 30, 2023
Jinjin LiMake Answers AccessibleIn today’s fast-paced business environment, Software-as-a-Service (SaaS) businesses need to be able to provide their customers with quick…Apr 9, 2023Apr 9, 2023
Jinjin LiReduce Support TicketsIn today’s digital age, businesses are increasingly relying on Software-as-a-Service (SaaS) solutions to streamline their operations and…Apr 9, 20231Apr 9, 20231
Jinjin LiStart DocumentingScaling a Software-as-a-Service (SaaS) business is an exciting but challenging process. As a business grows, it becomes increasingly…Apr 9, 2023Apr 9, 2023
Jinjin LiTechnical Writing Content StrategySoftware-as-a-Service (SaaS) businesses have seen a significant rise in popularity over the past decade, with more and more businesses…Apr 5, 2023Apr 5, 2023
Jinjin LiWhat is a Knowledge Base?In today’s fast-paced business environment, Software-as-a-Service (SaaS) businesses need to be able to provide their customers with quick…Apr 5, 2023Apr 5, 2023
Jinjin LiWhy Good Documentation is Crucial for SaaS BusinessesDocumentation is an essential part of any successful SaaS (Software as a Service) business. As a SaaS business scales, its customer base…Apr 1, 2023Apr 1, 2023
